• Made of supremely high-quality 290 thread-count cotton.
• 100% Bio-wash cotton, soft and smooth to the touch.
• Duvet & pillow features invisible zipper closure.
• Made in Korea by gonhee
Please double check the dimensions before making a purchase.
Description This duvet cover is made to easy you dream deeper. All our bedding products are made from bio-washed cotton. After bid-wash, softness texture is added to the fabric and there will be not though ends anymore on the fabric It increases the fabric life with some more durability. Bio-washing is the eco-friendly replacement of the chemical treatment used earlier for finishing.
We can always adjust the size to make it a perfect fir for you. Simply leave a your request by Q&A or IG Direct message and we will be in touch.
Notice
•Insert is not included •Due to the many variations between computer monitors and mobile devices, we can not guarantee the products your receive will be the exact color they may appear on your device.
Shipping & taxes
•Delivery time varies slightly from country to country, orders typically arrive 10-15 business days after they’ve been shipped. We’ll email you the tracking information once your order has been shipped. •For international customers , additional import duties, taxes and fees may be imposed by the destination country. The buyer pays such additional costs. Please check with your country’s customs office to determine what these specific additional costs might be for your order.
•Wash separately before first use. •Make sure to wash dark and intense colors separately from light ones. •Launder whites, prints and colours separately. •Water temperature under 30°C •Do not bleach.
•Do not dry clean.
Return & exchange
Return & exchange guide are noted below in website. Please see our Guide for more information.
PAYMENT INFOWe accept the following forms of payment: - Credit Card - Visa - MasterCard - American Express - Discover - PayPal
Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
EXCHANGE INFO 1. Address for returns and exchanges: -20, Jangchungdan-ro 13-gil,Jung-gu, Seoul, Republic of Korea
2. Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 15 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.) -the products are damaged due to your mishandling -your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.